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Contactless Hotel and Resort Management

  • Web-based, cloud SaaS platform accessible anywhere with an internet connection.
  • Send unique automated check in text messages to explain check in procedure and door entry codes.
  • Send messages directing guests to a secure payment gateway on any mobile device or laptop in order to manage unpaid balances.
  • Remain in constant communication with guests in order to offer and explain services throughout their stay.
  • WavePM allows guests to remain well informed and taken care of without directing them to potentially dangerous high traffic areas.

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SMS Communication

  • Built-in integrated SMS functionality keeps property users and guests connected before, during, and after stays.
  • Allows for contactless check in, check out, in stay service, and payment.
  • Send proactive automated text messages based on events such as check-in, one day before arrival, check-out, reservation creation, etc.
  • Auto-generate SMS keycodes and check-in messages for seamless guest check-in

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Intuitive Rooms Grid

  • Check guests in and out on an intuitive rooms grid with a drag and drop interface
  • Multiple views and features to ensure users have a constant eye on the operation.
  • Reservation preview screens, check-in, check-out, and stay over tabs slide out seamlessly, allowing users to multi-task without losing sight of the Rooms Grid.

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Guest Surveys

  • Built-in, easy to use and customized surveys send to your guests via email or SMS.
  • Comprehensive system reporting allows users to analyze, identify, and track trends and problem areas.
  • Multiple different question types available (i.e. rating 1-5, multiple choice, true or false, or free text answers.)

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Mobile Housekeeping App

  • Allows housekeepers to flip rooms and manage their workload directly through a tablet or mobile phone to ensure all housekeeping users are on the same page.
  • Housekeeping and Maintenance users can stay on task with a specially designed mobile application that gives WavePM real time updates, and allows users to chat between WavePM and the mobile app.
  • Available auto check-in capabilities allow hotel guests to proceed straight to the room when their room becomes ready.
  • Housekeeping management view allows supervisors and managers to quickly access and control room status from WavePM.

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Rates & CRS Integration

  • Easy to use and manage all hotel rates, inventory, and restrictions all through WavePM without having to manage multiple systems.
  • We have integrations with leading Central Reservation Systems connecting your hotel or resort to Expedia, Booking.com, Hotel Tonight, and Airbnb, etc.
  • With our CRS integrations, you can easily build your customized website booking portal

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Dashboard & Reporting

  • Allows hoteliers and property owners to keep an eye on trending revenue patterns with a real-time dashboard.
  • All financially compliant reporting offers standard printing and CSV exporting.
  • Easily import into the financial software of your choice.

 

Vacation Owners & Ownership

  • Register and send out invitations to owners to their own portal in the WavePM system.
  • Manage owner contracts and report out venue earnings with period owner statements.
  • Allow owners to sign in to review owned unit occupancy, view statements and documentation, submit service unit requests, and book reservations for their units in real-time.

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Building System Automation

  • Allows properties to control HVAC systems remotely based on room status.
  • Control temperatures automatically to save money and improve energy efficiency.
  • Drive arrival scores by ensuring guests arrive to a comfortable room every time.
  • Integrated with SmartThings
  • Help prevent climate change with reduced energy usage.

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